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Customer Service

Ordering Information

Order Methods:
We accept Visa, MasterCard, Discover Card, American Express, Cashier's Checks and Purchase Orders (from government agencies and educational organizations). Credit card orders will be charged when your order is processed. Most items ship within 24 to 48 hours after the order is processed. However, items shipped directly from the manufacturer or that are custom made may take longer to ship after the order has been processed. All stoves have options which can be purchased seperately. Please call for prices on options.

Purchase Orders:
All Basics Stove Shop will be happy to accept Purchase Orders from all Government agencies and Education Organizations with a valid TAX ID.

Website Prices & Typographical Errors

Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may increase between the time you place it in your cart and the time you purchase it. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

All Basics Stove Shop strives to provide accurate information and pricing for each item. Despite our best efforts, a small number of the items on our website may be mispriced. In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, AllBasicsStoves.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. All Basics Stove Shop shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, All Basics Stove Shop shall immediately issue a credit to your credit card account in the amount of the incorrect price.

All Basics Stove Shop reserves the right to refuse a sale at any time for any reason.

All Basics Stove Shop

Privacy Policy:
We will never sell, trade, or rent any customer or gift recipient e-mail address or personal information to any third party. Nor will we share this information with any third party except to the extent necessary to fulfill an order or when the outside party is strictly acting on our behalf with no independent right to use the information we provide. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to certain reputable third party vendors but these statistics will not include any identifying personal information. We may disclose personal information in the event that if we are required by law however. Accordingly, you authorize us to disclose any and all information about you to law enforcement or other governmental official as we deem necessary or appropriate with any investigation of fraud, intellectual property infringements, piracy, or other unlawful activity that is illegal and that may expose us to legal liability.

Our order form collects customer contact information such as name, address, e-mail address, telephone number, and credit card financial information needed to process and bill an order. We take numerous precautions to protect customer information and the sensitive information that is submitted to us is protected both online and offline. The contact information is necessary to personalize and send information about orders to our customers, to fulfill and notify you of delivery, and to get in touch with you if necessary for customer service or questions about an order. We may also use customer information and the Internet Protocol (IP) address used to connect your computer to the Internet to improve the content of our site, to improve your shopping experience, and for marketing and promotional purposes. We also collect contact information about gift recipients to ensure correct gift delivery. We may send special offers and information about new items or features to our valued customers and gift recipients from time to time. The recipient may always opt out of receiving future mailings.
Customers may join our mailing list by choosing to register on our home page or during the checkout process. You can contact us to unsubscribe and we will remove your name and e-mail address from any future mailings. A page of our site is forwarded to the specified e-mail recipient only when you use the Refer-a-Friend feature on our site.

Security

We understand and share your concern about security and privacy. It is reassuring to know that it is statistically safer to use your credit card on the web than to use it in a store or restaurant. The information that you provide when placing an order with us (e.g. your name, address, and credit card information) is secure. It cannot be read or tampered with during transmission. For your security, we authorize your credit card after we obtain confirmation that your card is a valid number and has not been reported lost or stolen. We also verify that the "Bill To" address matches the address on the credit card used. It is not uncommon for a request for credit card authorization to fail at times. We will contact you if we experience such difficulties and you may wish to provide another credit card. Email is not encrypted so please do not transmit your credit card number via e-mail. Under the Fair Credit Billing Act, the maximum amount that your bank can require you pay for any fraudulent charge on your credit card is up to $50. Notify your credit card company immediately should you ever suspect a fraudulent charge on your credit card as you would for any other unauthorized charge.

Store Hours



TUEDAY - THURSDAY  8am-5pm
FRIDAY - SATURDAY  8am-4pm
SUNDAY & MONDAY                  Closed
 

236 Daniel Webster Highway
Merrimack, New Hampshire 03054

Call: (603)424-0420
Fax: (603)424-7438
 
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